Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us at
FASTBAG GbR – Fritz Walter and Louis Mittelstädt
Kaplaneigasse 10, 64283 Darmstadt
Email: info@fastbag-design.com
by means of a clear statement (e.g. by email) of your decision to withdraw from this contract.

Effects of Withdrawal
We will refund to you the purchase price after we have received the returned goods, without undue delay and at the latest within 14 days.
We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
We will make the refund using the same means of payment you used for the original transaction; you will not be charged any fees for this refund.

You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract.
You bear the direct cost of returning the goods. These return shipping costs will not be reimbursed.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions / Expiration of the Right of Withdrawal
There is no right of withdrawal for goods that are not prefabricated and for which an individual selection or specification by the consumer is decisive for their manufacture, or which are clearly tailored to the personal needs of the consumer, as well as for sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and send it back.)

To: FASTBAG GbR, Fritz Walter and Louis Mittelstädt, Kaplaneigasse 10, 64283 Darmstadt
Email: info@fastbag-design.com

I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
— Ordered on … / received on …
— Name of consumer(s): …
— Address of consumer(s): …
— Date/Signature (only if submitted on paper)

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
For questions about returns: info@fastbag-design.com